Last updated: 14 September 2026
Extractor Experts Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit extractorexperts.co.uk, contact us, request a quotation or use our commercial kitchen extraction and ventilation services.
Extractor Experts Ltd provides commercial kitchen extraction and ventilation services across the UK, including system design, kitchen canopies, extraction systems, ductwork installation, ventilation design, repairs and maintenance.
For the purposes of UK data protection law, Extractor Experts Ltd is responsible for the personal information we collect and use.
Depending on how you interact with us, we may collect the following information:
This may include:
When you contact us for information, request a quote or arrange a site survey, we may collect information about:
If you become a customer, we may retain information necessary to manage our relationship with you, including quotations, invoices, service records, maintenance information and relevant correspondence.
When you use our website, certain technical information may be collected automatically, such as:
Some of this information may be collected through cookies and similar technologies.
Please see our Cookies Policy for more information.
We may collect personal information when you:
We may also receive information from third parties where appropriate, such as contractors, business partners, professional advisers or publicly available business sources.
We may use your personal information to:
We use your contact and enquiry information to respond to questions, discuss your requirements and provide information about our services.
We may use your information to prepare quotations, arrange site surveys and recommend suitable kitchen extraction or ventilation solutions.
When you become a customer, we use relevant information to manage your project, schedule work, communicate with you and provide installation, repair or maintenance services.
We may use your information for administration, invoicing, record keeping, customer support and communication relating to services we provide.
Technical and website usage information may help us understand how visitors use our website, identify problems and improve website performance and usability.
We may process information where necessary to prevent fraud, maintain website security, protect our legal rights and ensure the safe operation of our services.
We may retain or disclose information where necessary to comply with applicable laws, tax requirements, regulatory obligations or valid requests from public authorities.
Under UK data protection law, we must have a lawful reason for collecting and using personal information.
Depending on the circumstances, we may rely on:
We may process your information when necessary to provide services you have requested or to take steps before entering into a contract with you, such as preparing a quotation.
We may process information where it is reasonably necessary for operating and improving our business, responding to customers, maintaining security, managing projects and providing effective customer service.
Where we rely on legitimate interests, we consider your rights and privacy before processing your information.
We may process information where necessary to comply with legal, regulatory, accounting or tax obligations.
Where consent is required, such as for certain cookies or marketing activities, we will ask for your permission.
You may withdraw your consent at any time.
We may occasionally communicate with existing or prospective customers about relevant services where permitted by law.
Where consent is required, we will only send marketing communications after obtaining the appropriate permission.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided in the communication.
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website performance and improve your browsing experience.
Non-essential cookies will be handled in accordance with applicable UK requirements.
For more detailed information, please read our Cookies Policy.
We do not sell your personal information.
Where necessary for legitimate business purposes, we may share relevant information with trusted organisations or individuals such as:
We only share information where there is a legitimate reason to do so and aim to limit the information shared to what is reasonably necessary.
Our website may contain links to external websites or use services provided by third parties.
If you follow a link to another website, that organisation may collect and use your information according to its own privacy policy.
Extractor Experts is not responsible for the privacy practices of external websites, and we recommend reviewing their privacy policies before submitting personal information.
Some service providers used to support our website or business operations may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by applicable UK data protection law.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period may depend on factors including:
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or dispose of it.
We take reasonable technical and organisational measures to protect personal information against:
Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.
However, no internet-based system can be guaranteed to be completely secure.
Depending on the circumstances and applicable law, you may have the right to:
Access your information
You can ask for a copy of personal information we hold about you.
Correct your information
You can ask us to correct information that is inaccurate or incomplete.
Request deletion
In certain circumstances, you can ask us to delete your personal information.
Restrict processing
You may be able to ask us to limit how your personal information is used.
Object to processing
You may have the right to object to certain uses of your personal information.
Data portability
In certain circumstances, you may be entitled to receive personal information you provided to us in a structured, commonly used format.
Withdraw consent
Where we rely on your consent, you can withdraw that consent at any time.
Please note that some rights are subject to legal limitations and may not apply in every situation.
If you would like to exercise any of your data protection rights or have a question about your personal information, please contact us using the details below.
We may need to verify your identity before responding to certain requests in order to protect your information.
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Further information is available at:
We may update this Privacy Policy periodically to reflect changes to our services, website, business practices or applicable legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.
We recommend checking this page occasionally to stay informed about how we handle personal information.
If you have questions about this Privacy Policy, how we use your information or your data protection rights, please contact:
Extractor Experts Ltd
Fairfield Ave
Staines-upon-Thames
TW18 4ZU
United Kingdom
Phone: +447576680389
Email: info@extractorexperts.co.uk
Website: extractorexperts.co.uk
